Effective Date: July 25, 2026

At DFW Elite Chauffeur, we understand that travel plans can change unexpectedly. This Cancellation & Refund Policy explains how cancellations, modifications, refunds, and no-show situations are handled for our luxury chauffeur and transportation services.

Our goal is to provide flexibility whenever possible while ensuring fair scheduling for our chauffeurs, vehicles, and customers.

By booking a service with DFW Elite Chauffeur, you acknowledge and agree to the terms outlined in this policy.

1. Cancellation Requests

If you need to cancel your reservation, please notify us as soon as possible.

Cancellation requests may be submitted by:

• Phone
• Email
• Any official communication method provided by DFW Elite Chauffeur

A cancellation request is considered received only after it has been acknowledged by our team.

2. Standard Cancellation Policy

Unless otherwise agreed in writing, the following cancellation guidelines generally apply:

Airport Transfers

• Cancellations made 24 hours or more before the scheduled pickup time are generally eligible for a full refund.
• Cancellations made less than 24 hours before pickup may be subject to cancellation charges.

Hourly Chauffeur Services

• Cancellations made 48 hours or more before the scheduled service are generally eligible for a full refund.
• Cancellations made within 48 hours may be partially or fully non-refundable, depending on operational commitments.

Special Events

For weddings, concerts, sporting events, prom transportation, VIP transportation, and similar services:

• We recommend providing as much notice as possible.
• Special event reservations may require advance planning and vehicle allocation.
• Cancellation fees may apply depending on the timing of the cancellation and costs already incurred.

Corporate Reservations

Corporate clients may be subject to separate service agreements or contractual cancellation terms where applicable.

3. Reservation Changes

Customers may request changes to:

• Pickup time
• Pickup location
• Destination
• Vehicle selection
• Passenger count
• Flight information
• Additional stops

We will make reasonable efforts to accommodate requested changes; however, availability cannot be guaranteed.

Additional charges may apply if modifications increase travel time, distance, or operational costs.

4. Flight Delays & Airport Pickups

For airport transportation, we encourage customers to provide accurate flight information during booking.

When flight details are provided:

• We make reasonable efforts to monitor flight status.
• Pickup schedules may be adjusted for normal airline delays.

However, we cannot guarantee availability in cases involving:

• Flight cancellations
• Missed connections
• Airline schedule changes
• Diversions
• Extended delays beyond our operational capacity

If alternative transportation is required, additional charges may apply.

5. No-Show Policy

A reservation may be considered a No-Show if:

• The passenger fails to arrive within the applicable waiting period.
• We are unable to contact the passenger using the information provided.
• The passenger leaves the pickup location without notifying us.
• Incorrect contact information prevents communication.
• The passenger refuses transportation after the chauffeur has arrived.

No-Show reservations are generally non-refundable.

6. Waiting Time

Reasonable complimentary waiting time may be provided depending on the service.

Typical waiting periods may include:

• Airport pickups (after flight arrival): Up to 60 minutes
• Non-airport pickups: Up to 15 minutes

Waiting beyond the complimentary period may result in additional charges.

Actual waiting policies may vary depending on the reservation type and will be communicated when applicable.

7. Refund Eligibility

Refunds are generally considered in situations including:

• Eligible cancellations made within the applicable notice period.
• Duplicate payments.
• Billing errors.
• Reservations cancelled by DFW Elite Chauffeur (unless caused by customer actions).
• Other situations determined by our management.

Refund approval is subject to review.

8. Non-Refundable Situations

Refunds may not be available in circumstances including:

• No-Show reservations.
• Late cancellations outside the applicable notice period.
• False or misleading booking information.
• Customer misconduct.
• Vehicle damage caused by passengers.
• Cleaning charges.
• Services already completed.
• Third-party fees that cannot be recovered.

9. Refund Processing

Approved refunds will generally be issued using the original payment method whenever possible.

Depending on your bank, credit card provider, or payment processor, refunds may take 5–10 business days to appear in your account.

Processing times may vary and are outside the control of DFW Elite Chauffeur.

10. Service Interruptions Beyond Our Control

We are not responsible for delays, cancellations, or service interruptions caused by events beyond our reasonable control, including but not limited to:

• Severe weather
• Road closures
• Traffic accidents
• Natural disasters
• Government actions
• Airport operational disruptions
• Public emergencies
• Mechanical failures
• Utility or communication outages
• Other force majeure events

In these situations, we will make reasonable efforts to provide alternative arrangements whenever practical.

11. Customer Responsibilities

To help us provide reliable transportation, customers are responsible for:

• Providing accurate booking information.
• Providing correct flight details when applicable.
• Being available at the scheduled pickup location.
• Maintaining updated contact information.
• Promptly notifying us of any travel changes.

Failure to provide accurate information may affect refund eligibility.

12. Company’s Right to Cancel

DFW Elite Chauffeur reserves the right to cancel or refuse service when necessary, including but not limited to:

• Safety concerns
• Fraudulent reservations
• Payment issues
• Vehicle unavailability
• Severe weather conditions
• Passenger misconduct
• Circumstances beyond our reasonable control

Where appropriate, eligible refunds will be issued in accordance with this policy.

13. Policy Updates

We may update this Cancellation & Refund Policy from time to time to reflect changes in our business operations, services, or applicable laws.

The updated version will become effective on the date shown at the top of this page.

Continued use of our services after any updates constitutes acceptance of the revised policy.

14. Contact Us

If you have questions regarding cancellations, refunds, or reservation changes, please contact us.

DFW Elite Chauffeur

Website
https://dfwelitechauffeur.com/

Email
[email protected]

Phone
+1 (945) 338-1553

Business Address
2122 Monterrey Avenue
Dallas, TX, USA

We will make every reasonable effort to respond promptly and assist you with your request.

Final Statement

At DFW Elite Chauffeur, we value your time, trust, and confidence. Our Cancellation & Refund Policy is designed to balance flexibility for our customers with the operational planning required to provide premium chauffeur services. We appreciate your understanding and thank you for choosing DFW Elite Chauffeur for your transportation needs.